Client Support Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client, a nonprofit organization, is looking to add interim help and support to their team during a pivotal time of year. They are now seeking a Client Support Representative.

Salary/Hourly Rate:

$17/hr – $20/hr

Position Overview:

The Client Support Representative / Bilingual (Spanish) Receptionist serves as the first point of contact for clients, visitors, and community partners. This role is essential in creating a welcoming environment while ensuring accurate information intake, secure facility access, and effective referrals to internal programs and external community resources. The ideal candidate is bilingual, organized, personable, and comfortable working in a fast-paced, client-focused setting.

Responsibilities of the Client Support Representative:

• Answer and manage the organization’s main phone line, take accurate messages, and route calls appropriately.
• Conduct initial screenings for individuals seeking assistance and refer them to appropriate programs or departments.
• Provide information on alternative community resources when individuals do not qualify for internal services.
• Offer a warm, professional greeting to all visitors entering the facility.
• Maintain a secure front desk environment and ensure only authorized individuals access restricted areas.
• Assist donors by helping unload donations and ensuring donor forms are completed and distributed properly.
• Maintain a clean, organized, and welcoming lobby area.
• Maintain accurate attendance and authorization logs as required.
• Collect and provide data needed for reporting purposes within designated timelines.
• Support documentation and record-keeping in compliance with agency standards.
• Perform additional administrative tasks as assigned by management.
• Participate in scheduled check-ins, staff meetings, trainings, and professional development opportunities.

Required Experience/Skills for the Client Support Representative:

• Fluency in English (verbal and written) and Spanish (verbal).
• Excellent verbal communication and interpersonal skills.
• Ability to work effectively with diverse populations.
• Strong organizational skills and attention to detail.
• Reliability, flexibility, and professionalism.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Preferred Experience/Skills for the Client Support Representative:

• Prior experience in a receptionist, administrative, or client-facing role.
• Familiarity with community-based resources and social service agencies.

Education Requirements:

• High school diploma or GED required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO