Customer Care Business Specialists

Join a rapidly growing technology leader in the beverage, medical, and industrial gas industry that is redefining how customers experience supply chain and account support. This organization leverages an innovative, network-based business model to simplify operations, increase efficiency, and deliver a best-in-class customer experience. As the College Station office continues to expand, our client is hiring multiple Customer Care Business Specialists who will play a key role in shaping the customer journey and setting the standard for service excellence at this location. The company offers a flexible hybrid schedule, comprehensive health and wellness benefits, and a culture rooted in collaboration, continuous learning, and professional growth.

Salary/Hourly Rate:

$16/hr – $17/hr

Position Overview:

As Customer Care Business Specialists, you will serve as a trusted partner to B2B customers, ensuring every interaction is efficient, professional, and solution-driven. You will support customers across beverage, industrial, and medical gas services while collaborating closely with Retail Managers, Vendors, Key Account Managers, and business owners. This role is ideal for someone who is relationship-oriented, proactive, and passionate about delivering an elevated customer experience. Candidates with hospitality backgrounds often excel, as skills like empathy, communication, multitasking, and problem-solving translate seamlessly into this role.

Responsibilities of the Customer Care Business Specialists:

• Deliver a consistently exceptional customer experience via phone, email, and chat.
• Act as a customer advocate, ensuring questions and concerns are resolved accurately, efficiently, and with strong follow-through.
• Support customers with account inquiries, order updates, product questions, and technical assistance related to the website and dashboards.
• Collaborate with internal teams to ensure seamless service delivery, timely issue resolution, and clear communication to the customer.
• Conduct outbound calls to onboard and support new customers as needed.
• Identify recurring trends and opportunities to improve workflows, reduce friction, and elevate the overall customer journey.
• Multitask effectively in a fast-paced, high-volume environment while maintaining attention to detail and accurate documentation.
• Escalate complex issues appropriately while maintaining ownership through resolution.

Required Experience/Skills for the Customer Care Business Specialists:

• 5+ years of customer service, call center, or customer-facing experience is preferred.
• Hospitality or retail experience is highly valued and strongly transferable.
• Strong data entry and system navigation skills.
• Outgoing, empathetic, and customer-focused with a sense of urgency.
• Passion for creating positive, lasting customer experiences.

Education Requirements:

• Associate’s degree is preferred.

Benefits:

• 5% annualized bonus.
• Full benefits package and 401(K).
• Hybrid work flexibility.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO