Customer Engagement Specialist

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a leader in luxury branding, they strive to make the best products in their industry. Their company is one of the fastest growing consumer brands in the world and they are now looking for a Customer Engagement Specialist!

Salary/Hourly Rate:

$18/hr

Position Overview:

The Customer Engagement Specialist will be responsible for providing white glove service to customers over the phone, email and live chat. The Customer Engagement Specialist must be comfortable with managing high call volumes!

Responsibilities of the Customer Engagement Specialist:

• Answer inbound emails/calls/chats regarding order requests.
• Process high call volumes and comfortable in managing KPIs.
• Enter orders accurately and follow up on order status.
• Stay updated with product specifications to provide clients proper guidance.
• Follow up on customer inquiries and ensure they are resolved in a timely manner.

Required Experience/Skills for the Customer Engagement Specialist:

• Previous customer service experience, retail preferred.
• Strong written and verbal communication skills.
• Quick learner and comfortable working in a fast-paced environment.
• Interest in home décor and/or fashion a plus.

Preferred Experience/Skills for the Customer Engagement Specialist:

• Willing to commute and work weekend/evening hours 
• Outgoing and people focused 

Education Requirements:

• Associate’s degree or higher preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO