Customer Experience Ambassador – Hospitality & Events Support

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a leading real estate and workplace services firm known for activating premier office environments across the globe. With a focus on hospitality, innovation, and tenant satisfaction, they are seeking a polished and professional Customer Experience Ambassador – Hospitality & Events Support to support one of their signature locations in New York City. The firm fosters a collaborative, high-touch culture and is looking for someone eager to grow within a dynamic team. If you are a welcoming, energetic, and dependable professional who thrives in customer-facing roles, this customer experience ambassador opportunity could be the perfect next step. Apply now to join a fast-paced but supportive environment where service and space come together to create memorable experiences.

Salary/Hourly Rate:

$23/hr – $25/hr (DOE)

Position Overview:

The Customer Experience Ambassador – Hospitality & Events Support will be the go-to presence for a beautifully designed rooftop amenity space in Midtown Manhattan. This individual will welcome visitors, oversee day-to-day operations, and support event setups and breakdowns. The role is ideal for someone upbeat, self-sufficient, and who enjoys both hospitality and light operational work. The Customer Experience Ambassador – Hospitality & Events Support will also serve as a liaison between internal teams, guests, and building management.

Responsibilities of the Customer Experience Ambassador – Hospitality & Events Support:

• Act as the primary customer experience ambassador on-site, welcoming all guests and tenants.
• Monitor and manage the rooftop space, ensuring it is clean, safe, and guest-ready at all times.
• Coordinate with facilities, security, and management for maintenance requests and logistics.
• Provide excellent customer service by answering questions and helping tenants navigate the space.
• Perform light administrative and project-based tasks during slower periods.
• Represent the property’s brand and service standards with professionalism and poise.

Required Experience/Skills for the Customer Experience Ambassador – Hospitality & Events Support:

• 1 – 2 years of experience in a front-facing role (hospitality, front desk, concierge, etc.).
• Highly reliable and comfortable working independently.
• Strong interpersonal and organizational skills.

Preferred Experience/Skills for the Customer Experience Ambassador – Hospitality & Events Support:

• Previous experience as a customer experience ambassador or in a hospitality-focused position.
• Background in supporting event operations or managing upscale amenity spaces.
• Comfortable navigating professional workspaces and liaising with VIP guests or executives.

Education Requirements:

• Bachelor’s degree is required.

Benefits:

• Exposure to an iconic NYC property and an industry-leading Real Estate team.
• Room for growth and long-term opportunity for a proactive Customer Experience Ambassador.
• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO