Customer Experience Associate

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client, a luxury brand that specializes in high quality home goods is seeking multiple Customer Experience Associates to join their team! This company is one of the fastest growing consumer brands in the world

Salary/Hourly Rate:

$18/hr

Position Overview:

The Customer Experience Associate will be responsible for providing white glove service to customers. Applicants must be available the day before Thanksgiving, Black Friday and Cyber Monday. This position does require nights and weekends. During training, associates will be asked to come into the office Monday to Friday for one week.

Responsibilities of the Customer Experience Associate:

• Answer inbound emails/calls/chats regarding order requests.
• Enter orders accurately and follow up on order status.
• Staying updated with product specifications to provide clients proper guidance.
• Follow up on customer inquiries and ensure they are resolved in a timely manner.

Required Experience/Skills for the Customer Experience Associate:

• Previous customer service experience, retail preferred.
• Strong written and verbal communication skills.
• Quick learner and comfortable working in a fast-paced environment.
• Interest in home décor and/or fashion a plus.

Education Requirements:

• Associate degree preferred.
• Highschool diploma required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO