Customer Service

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a leading manufacturing company with a strong reputation for quality and innovation. They are dedicated to producing reliable products that meet the needs of both commercial and consumer markets. Known for their collaborative culture and commitment to continuous improvement, they foster a supportive environment where employees can grow and make an impact. Their team is now looking for a Customer Service Representative.

Salary/Hourly Rate:

$25/hr

Position Overview:

The Customer Service Associate must have a strong organizational skills, a problem-solving mindset, and experience supporting both business and retail clients. This role goes beyond answering phones, it is about building relationships, troubleshooting complex issues, coordinating with vendors, and ensuring a seamless customer experience from start to finish.

Responsibilities of the Customer Service Representative:

• Serve as the primary point of contact for customer inquiries via phone, email, and online platforms.
• Process orders, returns, and claims while maintaining accurate records in company systems.
• Troubleshoot and resolve product, pricing, shipping, and service discrepancies.
• Coordinate with internal departments (sales, purchasing, logistics, accounting, operations) and external vendors to ensure smooth order fulfillment.
• Manage customer accounts, track usage trends, and proactively communicate delays, substitutions, or backorders.
• Support special projects such as events, vendor negotiations, or product launches.
• Provide detailed reporting and maintain compliance with company procedures.
• Maintain a high standard of professionalism, confidentiality, and customer satisfaction.

Required Experience/Skills for the Customer Service Representative:

• 3+ years of experience in customer service, order management, or client support (B2B or B2C).
• Strong administrative and organizational background—able to handle multiple priorities at once.
• Skilled in resolving complaints, managing escalations, and ensuring customer satisfaction.
• Proficiency with MS Office; experience with ERP, CRM, or EDI systems is a must.
• Experience in logistics, vendor coordination, or event/project support a plus.
• Excellent written and verbal communication skills.
• Strong attention to detail, accuracy, and follow-through.

Education Requirements:

• Bachelor’s degree preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO