Customer Service Assistant

Our client is a rapidly growing technology leader serving the beverage, medical, and industrial gas industries. This organization is redefining the customer experience by simplifying supply chain and account support through an innovative, network-based business model—helping customers operate more efficiently while receiving best-in-class service. As the College Station office continues to expand, the company is hiring multiple Client Support Specialists who will play a key role in shaping the customer journey and setting the standard for service excellence. The company offers a flexible hybrid schedule, comprehensive health and wellness benefits, and a culture rooted in collaboration, continuous learning, and professional growth.

Salary/Hourly Rate:

$16/hr – $17/hr plus 5% annualized bonus

Position Overview:

As a Client Support Specialist, you’ll serve as a trusted partner to B2B customers, ensuring every interaction is professional, solution-driven, and efficient. The Client Support Specialist supports customers across beverage, industrial, and medical gas services while collaborating closely with Retail Managers, Vendors, Key Account Managers, and business owners. This role is ideal for someone who is relationship-oriented, proactive, and motivated to build a long-term career in a corporate environment.

Responsibilities of the Client Support Specialist:

• Deliver a consistently exceptional customer experience via phone, email, and chat.
• Act as a customer advocate by resolving questions and concerns accurately, efficiently, and with strong follow-through.
• Support customers with account inquiries, order updates, product questions, and technical assistance related to the website and dashboards.
• Collaborate with internal teams to ensure seamless service delivery, timely issue resolution, and clear communication.
• Conduct outbound calls to onboard and support new customers as needed.
• Identify recurring trends and opportunities to improve workflows, reduce friction, and elevate the overall customer journey.
• Multi-task effectively in a fast-paced, high-volume environment while maintaining attention to detail and accurate documentation.
• Escalate complex issues appropriately while maintaining ownership through resolution.

Required Experience/Skills for the Client Support Specialist:

• Customer service, call center, hospitality, retail, or other customer-facing experience preferred (B2B experience is a plus).
• Strong data entry, system navigation, and attention-to-detail skills.
• Outgoing, empathetic, and customer-focused with a sense of urgency.
• Comfortable communicating professionally via phone, email, and chat.
• Passion for creating positive, lasting customer experiences.

Preferred Experience/Skills for the Client Support Specialist:

• Experience supporting B2B customers.
• Background in hospitality or retail environments.

Education Requirements:

• Associate’s Degree preferred.

Benefits:

• Full benefits package plus 401(k).
• Hybrid work flexibility.
• $10,000 per year tuition reimbursement.
• Fast-track career opportunities.

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO