Customer Service Associate

Our client, a growing startup is seeking a hardworking, detail-oriented, and friendly Customer Service Associate to join their growing team. Our client is looking for an individual who learns quickly and can work independently. If you want to work for a company with room for growth then this is the place for you!

Salary/Hourly Rate:

$23/hr

Position Overview:

The Customer Service Associate must be articulate and passionate about helping customers with their needs. The Customer Service Associate must be a quick thinker with a can do attitude. The ideal candidate must have at least one year experience in a related field, and must have excellent communication skills. This position is a stepping stone to open new doors within the company.

Responsibilities of the Customer Service Associate:

• Will directly interact with customers over the phone, email, and chat
• Set up the showroom for clients
• Follow up on orders and answer product knowledge questions
• Provide the ultimate customer experience
• Go above and beyond to provide an unimagined experience

Qualifications for the Customer Service Associate:

• Must have customer service experience
• A retail background or 1 to 2 years at a startup is preferred
• Proficient knowledge of Zendesk and Slack
• Need to be systems savvy
• Excellent communication skills — both written and verbal
• Strong problem solving skills
• Positive attitude is extremely important
• Flexibility to help out in anyway

Education Requirements:

• Bachelor’s degree is required

Benefits:

• Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)