Customer Service Representative (Bilingual-French)

Our client, is a world leading luxury retailer that is currently seeking a Bilingual French Customer Service Representative to join their growing team. This is an opportunity to join a thriving global luxury group with endless possibilities to learn and growth.

Salary/Hourly Rate:

$18 – $20/hr

Position Overview:

The Bilingual French Customer Service Representative will be responsible for providing exceptional customer service to support the organization by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. The Customer Service Representative will serve as a single point of contact for customer account interaction and discrepancy resolution.

Responsibilities of the Customer Service Representative:

• Log customer interactions in CRM system
• Answer inbound calls in a professional manner and troubleshooting issues as needed
• Implement and enhance customer service-related procedures, processes, and systems
• Allocate inventory in a timely manner
• Maintain up to date knowledge on product specifications
• Act as a product and industry expert in order to best serve clientele

Qualifications for the Customer Service Representative:

• Experience working with corporate customer service
• Experience using Microsoft suite platforms
• Strong written and verbal communication skills
• Familiarity with CRM systems and practices

Education Requirements:

• High School diploma or GED is required
• Bachelor’s degree is preferred

Benefits:

• Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)