Customer Service Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a customer-focused organization dedicated to delivering high-quality service and building lasting relationships. They are now looking for a Customer Service Representative.

Salary/Hourly Rate:

$18/hr

Position Overview:

The Customer Service Representative is responsible for delivering exceptional support to clients by addressing inquiries, resolving issues, and ensuring satisfaction across all communication channels. This role requires strong communication skills, attention to detail, and a commitment to providing a positive customer experience. The Customer Service Representative will be part of a supportive team that values clear communication, problem-solving, and a commitment to exceeding client expectations.

Responsibilities of the Customer Service Representative:

• Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a positive customer experience.
• Resolve customer issues efficiently by identifying problems, providing solutions, and escalating when necessary.
• Maintain accurate records of customer interactions, transactions, and feedback using CRM systems.
• Collaborate with internal teams to ensure customer needs are met and service standards are upheld.
• Stay informed about products, services, and company policies to provide knowledgeable support and guidance.

Required Experience/Skills for the Customer Service Representative:

• Previous experience in a customer service role, with a strong understanding of customer support best practices.
• Excellent communication and interpersonal skills, with the ability to handle challenging situations professionally and empathetically.
• Proficiency in using CRM systems, email platforms, and other customer service tools to manage inquiries and track interactions.
• 3+ years of experience in a related role.

Education Requirements:

• High school diploma or equivalent.
  

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO