Customer Service Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a federally regulated financial institution dedicated to providing personalized banking services and fostering community growth. Their mission is to help clients achieve financial wellness through trusted, customer-focused solutions. Currently, they are looking to add a Customer Service Representative to their team.

Salary/Hourly Rate:

$18/hr

Position Overview:

Our client is seeking a Customer Service Representative responsible for delivering exceptional service by assisting customers with everyday banking transactions, account management, and inquiries about financial products. The role supports branch operations and contributes to a positive customer experience through professionalism, accuracy, and a solutions-focused approach. This is a part-time role with a schedule from Tuesday to Friday,12 pm – 3:30 pm, and Saturdays, 9 am to 12 pm.

Responsibilities of the Customer Service Representative:

• The Customer Service Representative will process routine financial transactions such as deposits, withdrawals, payments, and check cashing with accuracy and efficiency.
• Open and maintain customer accounts, including handling account updates, stop payments, wire transfers, and specialized products like IRAs and certificates.
• Provide timely and professional support through phone, email, and digital messaging platforms.
• Recommend relevant financial products and services based on customer needs and preferences.
• The Customer Service Representative is expected to support daily branch operations, including opening/closing procedures, assisting new team members, and coordinating with lending staff on consumer loan applications.

Required Experience/Skills for the Customer Service Representative: 

• 1 year of previous banking, customer/teller service experience is required.
• Strong communication and time management skills.
• Has great attention to detail and organizational skills.

Education Requirements:

• High school diploma or equivalent is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO