Customer Service Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a dynamic organization focused on delivering exceptional customer experiences. The company values diversity and fosters an inclusive workplace. Currently, they are looking to add a Customer Service Representative to join their team.

Salary/Hourly Rate:

$20/hr 

Position Overview:

The Customer Service Representative will provide outstanding service to customers by responding to inquiries, resolving complaints, and managing accounts using CRM systems. They will maintain accurate records and ensure customer satisfaction through effective communication and problem-solving.

Responsibilities of the Customer Service Representative:

• Interact with customers via phone, email, or in person to address inquiries and provide information about products and services.
• Enter orders, cancel accounts, and obtain details of complaints using CRM software.
• Keep detailed records of customer interactions and transactions.
• Ensure appropriate changes are made to resolve customer issues.
• Contact customers regarding claim investigations or planned adjustments.
• Refer unresolved grievances to designated departments.
• Resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms and prepare change of address records using computers.

Required Experience/Skills for the Customer Service Representative:

• Proficiency with CRM systems.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Attention to detail and accuracy in record-keeping.
• Problem-solving abilities.
• Experience handling customer complaints and inquiries.

Education Requirements:

• High school diploma is required.
• Bachelor’s degree is preferred. 

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO