Customer Service Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a dynamic organization focused on delivering exceptional customer experiences. The company values diversity and fosters an inclusive workplace. They are now looking for a Customer Service Representative.

Salary/Hourly Rate:

$20/hr

Position Overview:

The Customer Service Representative will be responsible for providing exceptional customer service by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This Customer Service Representative role serves as a single point of contact for customer account interactions and discrepancy resolution.

Responsibilities of the Customer Service Representative:

• Log customer interactions and account updates accurately within the CRM system.
• Answer inbound customer calls in a professional manner and troubleshoot issues as needed.
• Implement and enhance customer service-related procedures, processes, and systems.
• Allocate inventory in a timely and accurate manner.
• Maintain up-to-date knowledge of product specifications.
• Act as a product and industry expert to best support and serve customers.

Required Experience/Skills for the Customer Service Representative:

• Experience working in a corporate customer service environment.
• Proficiency with Microsoft Office Suite platforms.
• Strong written and verbal communication skills.
• Familiarity with CRM systems and customer service best practices.

Education Requirements:

• Bachelor’s degree preferred.

Benefits:

• Atrium Care Package available upon eligibility, including healthcare plans, discount programs, and paid time off.

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO