Customer Service Specialist

Our client is a growing technology leader in the beverage, medical, and industrial gas industry. Known for an innovative network-based business model, the organization streamlines supply chain operations while enhancing client support. With the expansion of their College Station office, they are adding several Customer Service Specialists to support continued growth and help shape the future of this location.

Salary/Hourly Rate:

$17/hr plus 5% annualized bonus

Position Overview:

The Customer Service Specialist will serve as a trusted partner to B2B customers, delivering exceptional service and supporting product- and account-related needs. This role collaborates closely with Retail Managers, Vendors, Key Account Managers, and business owners to simplify and enhance the customer experience. The position follows a Monday–Friday schedule from 8:00am–5:00pm and offers a flexible hybrid work environment.

Responsibilities of the Customer Service Specialist:

• Deliver an exceptional customer experience via phone, email, and chat.
• Contribute to a high-energy team focused on elevating customer support standards.
• Provide technical assistance for website, dashboard, and account-related inquiries.
• Conduct outbound calls to new customers as needed.
• Multitask effectively in a fast-paced office environment.
• Communicate clearly, professionally, and empathetically with customers.
• Identify issues, troubleshoot problems, and escalate appropriately when necessary.

Required Experience/Skills for the Customer Service Specialist:

• 5+ years of customer service or call center experience preferred.
• Strong customer service background with a customer-centric mindset.
• Outgoing, empathetic, and passionate about customer satisfaction.
• Ability to work with urgency and manage multiple priorities effectively.
• Strong communication and problem-solving skills.

Preferred Experience/Skills for the Customer Service Specialist:

• Hospitality or retail customer-facing experience.
• Strong data entry skills.

Education Requirements:

• Associate’s degree preferred.

Benefits:

• Competitive health and wellness plans.
• 401(k) retirement plan.
• Flexible hybrid work schedule.
• Ongoing training and clear opportunities for professional growth.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO