Customer Success Associate

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client, a leader in their industry, is looking to hire a Customer Success Associate to support their office. This firm prides itself on providing innovative solutions to its clients throughout the world.

Salary/Hourly Rate:

$19/hr

Position Overview:

The Customer Success Associate will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving customer inquiries and issues. The ideal candidate will have strong communication skills, a positive attitude, and a passion for helping others.

Responsibilities of the Customer Success Associate:

• Guide new customers through the onboarding process, ensuring they have a smooth and positive experience.
• Provide timely and effective support to customers via phone, email, and chat. Address and resolve customer inquiries and issues promptly.
• Proactively engage with customers to understand their needs, provide product training, and offer solutions to enhance their experience.
• Build strong, long-lasting relationships with customers by understanding their goals and helping them achieve success with our products and services.

Required Experience/Skills for the Customer Success Associate:

• 1 – 2 years of experience in customer success, customer support, or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

Preferred Experience/Skills for the Customer Success Associate:

• Ability to work independently and as part of a team
• Proficiency in CRM software and customer support tools.
• Empathetic and customer-focused mindset.

Education Requirements:

• Bachelor’s degree is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO