French Customer Service Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a global organization recognized for its commitment to customer satisfaction and operational excellence. They are looking to add a French Customer Service Representative to their team.

Salary/Hourly Rate:

$20/hr

Position Overview:

The French Customer Service Representative will provide exceptional customer support in French and English for fashion-related inquiries. They will address customer needs, resolve complaints, and ensure a positive brand experience. The French Customer Service Representative will maintain accurate records and uphold company standards for service excellence.

Responsibilities of the French Customer Service Representative:

• Interact with customers via phone, email, and chat in French and English.
• Provide information about products, services, and order status.
• Handle and resolve general complaints and billing issues.
• Record details of customer interactions and actions taken.
• Ensure appropriate changes are made to resolve problems.
• Recommend improvements in service and processes.
• Support sales of new or additional products and services.
• Prepare change of address records. 

Required Experience/Skills for the French Customer Service Representative:

• Minimum 1 year of customer service experience.
• Bilingual fluency in French and English.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient with CRM and customer support software.

Preferred Experience/Skills for the French Customer Service Representative:

• Background in the Fashion industry.
• Familiarity with fashion products and terminology.
• Experience handling international customer inquiries.
• Knowledge of SAP.

Education Requirements:

• High school diploma or equivalent is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO