General Manager (Commercial Property Management)

Our client, a Real Estate firm based in Boston, MA, is hiring a General Manager with mixed-use experience to join their growing team.

Salary/Hourly Rate:

Up to $150,000 + bonus

Position Overview:

The General Manager is responsible for providing strategic leadership, guidance, and support to a dynamic property operations team. The primary focus is on effectively managing a large urban mixed-use development, ensuring superior customer service, and optimizing asset value. This General Manager role involves collaborative efforts to devise long-term strategies, formulate annual business plans, and manage operating budgets efficiently.

Responsibilities of the General Manager:

• Conduct bi-weekly meetings with all managers to ensure alignment and foster team cohesion
• Facilitate new office and retail tenant orientations to ensure smooth onboarding processes
• Conduct quarterly meetings with office tenants to address any concerns and gather feedback
• Review and provide constructive feedback on annual surveys from retail and office tenants
• Analyze residential survey results in collaboration with all managers to identify areas for improvement
• Lead recruitment and selection processes for any open positions within the team
• Perform semi-annual performance reviews for all direct reports, offering guidance and support
• Review and approve performance reviews conducted by the Assistant General Manager and Service Manager
• Implement and sustain associate retention initiatives to foster a positive work environment
• Cultivate and leverage vendor partnerships to optimize operational efficiency
• Monitor pricing in YieldStar on a daily basis to ensure competitiveness and profitability
• Develop annual budgets and staffing plans, including business and capital improvement plans
• Monitor key performance indicators such as occupancy, leasing percentage, pricing, and renewals to drive revenue growth
• Review and approve monthly financial statement variances, ensuring financial stability
• Evaluate bids from the Service Manager for vendors and negotiate pricing to optimize cost-effectiveness
• Oversee the processing of building insurance claims to minimize financial impact
• Approve all invoices and contracts promptly to maintain operational efficiency
• Manage vacation time, paid time off, incentive plans, and bonus payouts for all associates
• Develop and maintain Standard Operating Procedures (SOPs) for all managed areas to ensure consistency and efficiency
• Produce and/or review all required reports, including leasing reports, CAM reconciliation reports, and financial statements
• Attend or conduct various meetings, including management team meetings, budget process meetings, and monthly financial statement reviews
• Maintain communication with stakeholders to ensure alignment with organizational goals

Qualifications for the General Manager:

• Sales experience and/or real estate leasing experience required
• Essential: Property management and leasing experience
• Excellent communication, organizational, and leadership skills are necessary
• Preferred experience with Yardi, MRI, YieldStar, and LevelOne
• Ability to interpret, evaluate, and communicate detailed instructions accurately and efficiently
• Capability to lift, push, pull, or carry up to 15 pounds for various office/facility tasks

Education Requirements:

• College degree in Real Estate or a business-related field is preferred

Benefits:

• Client provided benefits, upon eligibility