Implementation Specialist

Our client brings a modern approach to the $130 billion gas industry by utilizing a network business model to deliver products nationwide. Their service and technological capabilities handle the complex logistical needs of large, multi-site companies through a national network of gas supply partners. Customers include Fortune 1000 companies across industries such as food and beverage, healthcare, construction, and manufacturing. Examples include providing medical gas to large clinic chains and pet hospitals, CO₂ for top restaurant chains, and bulk propane to railroad companies. Currently, they are looking to add an Implementation Specialist to their team.

Salary/Hourly Rate:

$52k Annually plus 5% Bonus

Position Overview:

The Implementation Specialist will coordinate new customer onboarding and account changes in collaboration with Operations, Supply Chain, and Account Management teams. This role ensures operational timeliness, data accuracy, and quality while delivering the optimal customer experience during this critical part of the customer journey. Reports to the Implementation Supervisor.

Responsibilities of the Implementation Specialist:

• Create and manage customer accounts using Salesforce and Microsoft Business Central.
• Ensure data integrity and accuracy.
• Maintain compliance with licensing requirements for new locations.
• Pair new customer locations with preferred suppliers.
• Collect usage data for new accounts when needed.
• Place initial orders and ensure timely onboarding completion.
• Transition existing accounts to optimal supplier partners.
• Coordinate supplier changes and expedited deliveries.
• Source carriers for expedited orders.
• Provide timely communication between suppliers, customers, and internal teams.
• Collaborate with internal teams to resolve account and invoicing issues.
• Coordinate asset returns and account closures as necessary.
• Maintain accurate support documentation and follow up as needed.
• Provide professional and courteous support to customers and suppliers.
• Assist with reports and cross-functional projects.

Required Experience/Skills for the Implementation Specialist:

• Proficiency in Microsoft Office Suite, with intermediate Excel skills.
• Experience with Salesforce or similar platforms, and the willingness to adapt to new technologies and processes.

Preferred Experience/Skills for the Implementation Specialist:

• Background in inside sales, data entry, or customer care.
• Experience in the beverage, medical, or industrial industries.
• Strong attention to detail and accuracy.
• Effective communication and collaboration skills.
• Critical thinking and problem-solving abilities.
• Customer-centric approach with a sense of urgency.
• Ability to multitask, manage time effectively, and meet deadlines.
• Team-oriented with the ability to build strong working relationships.
• Self-starter with a “can-do” mentality and drive for continuous learning.

Education Requirements:

• High school diploma is required.

Benefits:

• Competitive salary plus 5% performance-based bonus.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Hybrid work flexibility.
• Professional development opportunities and training programs.
• Employee wellness programs.
• Casual, collaborative work environment.
• Opportunities for career growth and advancement.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO