Inventory & Support Coordinator

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client, an equipment leasing supplier, is seeking an Inventory & Support Coordinator to join their team. They are a longstanding company, operating nationally, providing exceptional service and personalized care for all of their clients. 

Salary/Hourly Rate:

$20/hr 

Position Overview:

The Inventory & Support Coordinator with handle inbound customer inquiries regarding service timeline, ordering parts, inventory accuracy, and resolving any service-related issues. The Inventory & Support Coordinator will work closely with internal staff, technicians on the road, and their customers. The role is Monday to Friday, 8 am – 5 pm, and candidates must work fully onsite.

Responsibilities of the Inventory & Support Coordinator:

• Dispatch technicians to their services while providing updates to the customer. 
• Order new parts, follow up on delivery times, and ensure products are working properly. 
• Coordinate with warehouses, fulfillment centers, and suppliers to ensure timely deliveries.
• Deescalate customer complaints, issue refunds, and schedule service appointments. 

Required Experience/Skills for the Inventory & Support Coordinator:

• 1+ year of handling a high volume of inbound calls.
• Experience in monitoring inventory levels, purchasing parts, and tracking delivery times required. 
• Ability to de-escalate upset customers and provide white glove customer service. 
• Microsoft Excel experience, preferably with advanced functions like pivot tables and Vlookups.

Preferred Experience/Skills for the Inventory & Support Coordinator:

• Experience with inventory management systems or technical service platforms. 

Education Requirements:

• High school diploma or GED is required.

Benefits: 

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO