IT Help Desk Administrator

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is the nation’s leading resource for the management and development of sports, recreation, wellness, and event facilities. They are currently expanding their team and looking to add an IT Help Desk Administrator.

Salary/Hourly Rate: 

$23/hr – $25/hr

Position Overview: 

The IT Help Desk Administrator will provide detailed and competent application, hardware, project, and help desk support for the home office and supported facilities. Additionally, this role will be responsible for overseeing an organization’s computer systems or database networks to ensure proper maintenance and security.

Responsibilities of the IT Help Desk Administrator:

• Primary contact responsible for all support for supported applications.
• Work closely with Vendors, Network Support, and Development teams to support and identify network or computer system needs, overseeing the installation of new hardware or software, and use team member feedback to isolate issues.
• Responsible for managing the documentation process of detailing installation and maintenance processes and procedures of all managed applications.
• Coordinate with end users for training and implementation of supported software applications and computer usage.  
• Responsible for assisting with end-user hardware and software installations, performance monitoring, training, and preventative maintenance. Initiating and assisting with troubleshooting the desktop environment, PCs, peripherals, and accessories. 
• Responsible for initial troubleshooting of all application-related issues in a timely and acceptable manner.
• Primary contact for all IT helpdesk calls during office hours, Monday to Friday, from 8 am to 5 pm.
• Responsible for initial documentation of all helpdesk calls and maintenance performance within the help desk software.
• Responsible for maintaining the solutions database within the help desk software related to IS issues.
• Initial contact for creation, changes, and deletion of all related user accounts, including Azure Active Directory / Entra ID, Apple Business Manager, and other managed applications.
• Coordinate with Network Support for updates, upgrades, and service patches and fixes.

Required Experience/Skills for the IT Help Desk Administrator:

• Minimum 2 years of experience in either application or help desk support in a client/server environment.
• Technical knowledge of Microsoft platforms and network infrastructure.  Proficient in maintaining and supporting Microsoft and Apple OS computers and peripheral hardware.
• Strong analytical and communication skills with the ability to interact with clients, other technical staff, and vendors.

Preferred Experience/Skills for the IT Help Desk Administrator:

• CompTIA and Microsoft-related certifications are preferred.
• User training experience is preferred.

Education Requirements: 

• Bachelor’s degree in a related field is preferred.

Benefits: 

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO