Medical Administrative Assistant

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is part of the healthcare system focused on providing better care wherever people need it. Their work is guided by cutting-edge research and a strong commitment to learning. From doctors and nurses to techs, social workers, and educators, they are a team of dedicated professionals who all share the same goal – to make health care the best it can be. They are currently looking for a Medical Administrative Assistant to join their team. This is a 13-week+ contract role.

Salary/Hourly Rate:

$20/hr – $22/hr

Position Overview:

The Medical Administrative Assistant plays a key role in creating a positive first impression for patients and visitors. This position is responsible for registering patients for appointments, explaining the registration process, and addressing any questions or concerns. The representative processes co-payments, deductibles, and other balances, ensuring accurate handling and reconciliation of payments at the end of the business day. Additionally, they assist patients with self-service kiosk check-in as needed, helping to ensure a smooth and efficient registration experience. The schedule is from Monday to Friday, 8 am – 4:30 pm or 8:30 am – 5 pm.

Responsibilities of the Medical Administrative Assistant:

• Registers patients arriving for appointments.
• Explains the registration process and answers patient questions.
• Processes co-pays, deductibles, co-insurance, and outstanding balances.
• Safeguards payments and reconciles the cash drawer at the end of each day.
• Assists patients with kiosk check-in as needed.
• Completes the Medicare Secondary Payer Questionnaire and updates coverage as necessary.
• Collects signatures on consent, financial, and other required documents.
• Distributes, scans, and records all documents gathered during registration.
• Counsels patients on non-covered services and obtains signed ABNs and waivers.
• Monitors the waiting area to ensure efficient registration flow.
• Communicates delays to patients and supports a positive experience.
• Completes registration for inpatients missing required information.
• Responds appropriately to patient concerns and safety issues.
• Follows procedures to reduce risk from potentially contagious health conditions.
• Keeps the front desk and waiting area clean and organized.
• Ensures all patient information remains confidential.

Required Experience/Skills for the Medical Administrative Assistant:

• Prior experience in a business setting providing customer service.
• Ability to handle multiple tasks simultaneously.
• Comfortable processing and verifying electronic demographic, financial, or other business-related information and data.

Education Requirements:

• High school diploma is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO