Order Processing Specialist

Our client in Inwood is looking for an Order Processing Specialist to join their team working in the commercial ordering and distribution space.

Salary/Hourly Rate:

$25 – $28/hr DOE

Position Overview:

The Order Processing Specialist is responsible for the beginning of the order fulfillment process.  This role focuses on accurately entering and maintaining detailed distributor and customer purchase orders (PO) and signed sales quotes. This Order Processing Specialist role requires attention to detail and heavy data entry.

Responsibilities of the Order Processing Specialist:

• Oversee a communal mailbox to supervise incoming orders, modifications, and trail waiting requests, and acknowledge customer purchase orders (PO) receipt via email
• Input comprehensive sales orders into Epicor involving accurate PNCs, cost, deals, uncommon sales programs, location details, territory, order designation, order volume, etc.
• Confirm precise PO input by engaging with clients about incomplete details or inconsistencies
• Add supplementary equipment to the sales order based on details from Customer Care
• Offer sales order verification from the Epicor system
• Link all pertinent documents to the sales order, and employ notes and commentary sections for additional communication with anyone checking the sales order
• Engage in cross-training in Parts to aid order processing or take care of incoming calls when necessary
• Perform daily scrutiny of orders put on hold by the user
• Generate new client accounts for order input into Epicor
• Add and manage the Epicor customer ID within Avalara (tax-exemption document storage)
• Interact with the Engineering team to produce new PNCs
• Confirm costs and deals using an up-to-date price catalog and deal documentation
• Ensure open and fast communication during the order process to all individuals involved
• Meet all Order Desk service agreements
• Carry out any additional tasks as directed by the management

Qualifications for the Order Processing Specialist:

• Ideally 2 to 4 years of experience of detailed order input in a support role for sales, preferable with manufacturing experience
• Proficient in using MS Office suite
• Demonstrated ability to manage multiple tasks and change priorities as necessary
• Possess high energy, self-motivation, and a drive to achieve WORLD CLASS SERVICE
• Strong business intellect, professionalism, strong work ethic, and a time-bound approach to complete tasks accurately
• Excellent oral and written communication skills with active listening ability
• Take ownership and pride in building and maintaining robust business relationships, providing exceptional customer service to distributors, end-users, and coworkers
• Embody our CORE values: Control, Ownership, Reach, and Endurance
• Preferably college-educated and bilingual

Education Requirements:

• Bachelor’s degree is preferred

Benefits:

• Client provided benefits, upon eligibility