Parts Department Customer Service Representative

About Atrium:

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Client Overview:

Our client, a home appliance machine distributor, is seeking a Parts Department Customer Service Representative to support customers and technicians with parts identification, ordering, and fulfillment.

Salary/Hourly Rate:

$21/hr

Position Overview:

The Parts Department Customer Service Representative is responsible for assisting customers seeking machine parts via phone, email, and in person. This role serves as the liaison between customers, technicians, and vendors to ensure correct parts are identified, ordered, received, and installed in a timely manner.

Responsibilities of the Parts Department Customer Service Representative:

• Answer incoming phone calls from customers looking for replacement parts.
• Assist walk-in customers at the parts counter.
• Respond to customer and technician inquiries regarding parts orders via email.
• Process parts orders from technicians by placing orders with multiple vendors.
• Order parts from vendors to replenish warehouse inventory.
• Follow up with vendors on pending or delayed parts orders.
• Process warranties for replaced parts.
• Handle returns for unused or incorrect parts.
• Process repair orders for third-party repair vendors.
• Prepare quotes for technician-diagnosed work orders requiring additional parts.
• Identify correct part numbers by reviewing manuals and technical diagrams.

Required Experience/Skills for the Parts Department Customer Service Representative:

• Experience using manuals and diagrams to identify required machine parts.
• Strong organizational skills with the ability to multitask.
• Minimum of 2 years of corporate customer service experience.
• Proactive mindset and ability to stay productive during downtime.

Preferred Experience/Skills for the Parts Department Customer Service Representative:

• Order entry experience within the automotive, heavy machinery, or related industries.
• Prior experience working at a parts counter.

Education Requirements:

• Associate’s degree preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO