Senior Account Coordinator

About Atrium

As a leading woman-owned, comprehensive talent management firm, Atrium is focused on providing holistic contingent workforce solutions in today’s market. Recognized for our pioneering Applicant-Centric^TM approach and award-winning culture, our expertise includes Staffing, Recruitment, and Workforce Solutions.

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to creating a meaningful impact on the workforce.

Position Overview:

Atrium is growing! Following the award of a major new enterprise client in the creative space, we’re building a dedicated team to support this exciting partnership. As part of this expansion, we are hiring a Senior Account Coordinator to join our WORKS team and play a key role in delivering exceptional service and operational excellence.

This newly created role will support the Account Manager, Creative team, and serve as a critical link between our internal teams, client stakeholders, and Freelancer workforce. If you thrive in fast-paced environments, enjoy solving problems, and are passionate about creating seamless experiences, this is a great opportunity to grow your career.

This isn’t just another coordination role – it’s a chance to be part of a flagship client launch in the creative space. You will work alongside a passionate team, gain exposure to enterprise-level operations, and help deliver the kind of service that sets Atrium apart.

This role is 100% account administration-focused, with a strong emphasis on accuracy, responsiveness, and relationship management.

Responsibilities of the Senior Account Coordinator:

As a Senior Account Coordinator, you will manage day-to-day operations across multiple HR and workforce administration processes. Your responsibilities will include:

• Building strong relationships with Client Managers, freelancers, and internal teams.
• Supporting hiring managers and suppliers throughout the contingent labor/ non-employee lifecycle – from requisition creation to onboarding and offboarding.
• Maintaining accurate records in Atrium’s HRIS (e.g, Bullhorn, Avionte, etc.), timekeeping systems, and client FMS tools (e.g., Worksuite, Worksome, YunoJuno, Lifted).
• Executing payroll operations, including weekly audits, timesheet validation, expense processing, and issue resolution in partnership with Payroll.
• Monitoring compliance with HR/payroll regulations and program SLAs.
• Diagnosing and resolving client concerns, escalating as needed with leadership support.
• Facilitating offboarding, including terminations, documentation updates, and communication with HR.
• Participating in regular client and internal meetings to drive program goals and ensure alignment.
• Supporting program adoption, communications, and operational consistency across engagements.

Required Experience for the Senior Account Coordinator:

• You are organized, proactive, and committed to delivering high-quality service.
• You enjoy working behind the scenes to make things run smoothly and are comfortable juggling multiple priorities.
• Have 3+ years of experience in account coordination, HR operations, or customer service.
• Communicate clearly and professionally with clients, associates, and internal teams.
• Approach your work with empathy, curiosity, and a service mindset.
• Are detail-oriented and diligent, especially when it comes to data and documentation.
• Enjoy solving problems and offering practical, well-considered solutions.
• Are receptive to feedback and committed to continuous improvement.
• Bring a positive, team-oriented attitude to your work.

Physical Requirements:

• Ability to sit for extended periods of time.

Education Requirements:

• No Bachelor’s degree required – experience and skills are valued over formal education. 

Benefits:

• Atrium Care Package available, upon eligibility (PTO, Health benefits, Health savings account, Flexible spending accounts, Pet insurance, Paid holidays, 401k, and Commuter benefits program).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO