Senior Technical Trainer

Our client is a mid-size global law firm. They are now looking for a Senior Technical Trainer.

Salary/Hourly Rate:

$125k – $150k

Position Overview:

The Senior Technical Trainer designs and delivers onsite and virtual trainings for core and soft skills of the staff. This Senior Technical Trainer is a technical role and will require a technical skillset.

Responsibilities of the Senior Technical Trainer:

• Oversee and support the execution of technical training initiatives.
• Serve as a key point of contact between attorneys, staff, IT, and regional offices.
• Collaborate across departments and independently to design, standardize, and implement course outlines and training materials for both in-person and virtual learning, accessible across the New York and branch offices.
• Research, test, and introduce new software tools, providing training and guidance firmwide.
• Manage a technical training helpdesk and act as the subject matter expert on firm-standard applications, particularly Microsoft Word and Excel.
• Deliver engaging training sessions in classrooms, one-on-one formats, and remote environments.
• Design and lead training programs that leverage multiple learning platforms beyond traditional classroom instruction.
• Conduct needs assessments and evaluate training effectiveness against organizational requirements.
• Prepare, organize, and edit documentation, announcements, and guides related to software updates.
• Develop and communicate new training strategies and initiatives.
• Assist with the administration of the online training registration system and related databases.
• Support new-hire onboarding by coordinating technical assessments and evaluations.
• Create and maintain instructional content, including user guides, CBT modules, and online help tools.
• Provide advanced (“Tier 3”) support to PC Support and other teams, both technical and non-technical.
• Occasional travel to other firm offices as needed.
• Maintain compliance with firm information security protocols and report any concerns to management.

Required Experience/Skills for the Senior Technical Trainer:

• Minimum of 5 years in technical training or 8+ years of corporate training experience.
• Proven ability to design and implement training programs (Instructional Design expertise required).
• At least 5 years of professional technical writing for legal, corporate, or academic organizations (writing samples required).
• Advanced expertise in Microsoft Word and Excel.
• Proficiency with Camtasia or Captivate at an advanced level.
• Skilled in SharePoint or comparable website creation platforms.
• Experience managing projects, training initiatives, and focus groups.
• Strong record of producing high-quality documentation quickly and independently.
• Excellent interpersonal skills with the ability to work across all levels of the firm.
• Ability to rapidly learn new software and manage tasks under tight timelines.
• Customer-focused mindset with a strong service orientation.
• Experience designing and managing web pages.
• Familiarity with NetDocs.
• Knowledge of Legal Outline Numbering software.
• Advanced expertise in Adobe Acrobat Pro.
• Experience developing training eligible for CLE/CEU credit.
• Background in creating and/or delivering soft skills training.

Education Requirements:

• Bachelor’s degree or higher is required, along with a minimum of 5 years of training and technical experience.
• Strong academic background preferred.

Benefits:

• Medical, dental, and vision coverage.
• Generous PTO.
• Onsite subsidized breakfast/lunch.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO