Temporary Customer Service Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a leader in its industry and is seeking a Temporary Customer Service Representative to join their team. Our client specializes in different types of retail goods and provides luxury services.

Salary/Hourly Rate:

$19/hr 

Position Overview:

This position serves as the first point of contact for all visitors, providing exceptional customer service while managing various administrative tasks. Primary duties include handling inbound calls, scheduling appointments, and maintaining records.

Responsibilities of the Temporary Customer Service Representative:

• Research and respond to customer inquiries in person, by phone, and by e-mail.
• Issue repair estimates and provide customers with repair process-related information.
• Review and update customer records on the computerized database, SAP system.
• Maintain parts inventory and its replenishment.
• Resolve problems through partnerships with appropriate parties/department heads.
• Perform due diligence on customer inquiries through oral and written communication.
• Research timepieces and parts in the SAP.
• Assure the highest level of customer satisfaction, including a timely and adequate follow-up process.

Required Experience/Skills for the Temporary Customer Service Representative:

• Experience with SAP is highly preferred.
• Strong administrative and customer service skills- must be highly professional in both written and verbal communication.
• Strong attention to detail, ability to multitask, and work efficiently within multiple systems.

Preferred Experience/Skills for the Temporary Customer Service Representative:

• Flexibility and a team-oriented attitude.
• 2+ years of experience in a high-volume customer service setting, responsible for both phone calls and emails at high volume. 

Education Requirements:

• Bachelor’s degree is preferred. 

Benefits: 

• Position is not eligible for benefits due to assignment length.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO