Customer Service Associate

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a respected healthcare organization and is seeking a polished and tech-savvy Customer Service Associate to support patients, members, and internal teams. This organization values compassion, professionalism, and accuracy, and they are looking for someone who can deliver exceptional service in a fast-paced healthcare environment.

Salary/Hourly Rate:

$23/hr

Position Overview:

The Customer Service Associate will serve as the first point of contact for patient and member inquiries, providing clear information, resolving concerns, and documenting interactions in healthcare systems. This role requires strong customer service experience, comfort working with confidential information, and the ability to navigate multiple digital tools with ease.

Responsibilities of the Customer Service Associate:

• Respond to patient and member inquiries via phone, email, and online portals.
• Provide accurate information related to appointments, services, eligibility, and general healthcare questions.
• Document all interactions in electronic systems and maintain data accuracy.
• Assist with scheduling, follow-ups, and coordination with medical or administrative teams.
• Escalate complex or urgent concerns to appropriate healthcare personnel.
• Maintain a patient-centered, empathetic, and professional tone at all times.

Required Experience/Skills for the Customer Service Associate:

• 1–2 years of customer service experience, ideally in healthcare, insurance, or a high-volume service environment.
• Tech-savvy; comfortable using EMR/CRM platforms, patient portals, and Microsoft Office.
• Strong communication, problem-solving, and active listening skills.
• Ability to manage sensitive information with discretion.
• Patient, empathetic, and able to stay composed under pressure.

Preferred Experience/Skills for the Customer Service Associate:

• Experience in a health system, medical office, benefits/insurance, or patient support role.
• Familiarity with EMR systems or healthcare scheduling software.
• Bilingual skills a plus.

Education Requirements:

• High school diploma required.
• Associate or bachelor’s degree preferred.

Benefits:

• Opportunity for permanent placement.
• Supportive, mission-driven healthcare environment.
• Hands-on experience within patient services and healthcare operations.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO