Customer Service Associate

Our client, a well-known product consumer company, is seeking a dynamic Customer Service Specialist to join their team remotely! The chosen candidate will be the eyes and ears for all customers and will be responsible for giving a voice to customers across all brands. The team needs a candidate who is able to react quickly and lend support with any customer issues in order to ensure a good customer experience across the business.

Salary/Hourly Rate:

$20 – $22/hr DOE

Position Overview:

They are looking for a Customer Service Specialist who has excellent phone manner, good “phone voice” and pleasant demeanor. The ideal candidate will be extremely organized, articulate, friendly, upbeat, energetic, detail oriented and possess a very strong ability to multitask. The Customer Service Specialist must be able to handle a high volume of calls, have a strong customer focus, and ability to maintain professionalism.

Responsibilities of the Customer Service Associate:

• Provide superior customer service by assisting customers with heavy telephone and e-mail
• Respond to customer inquiries within set deadlines
• Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home
• Organize & prioritize all incoming cases while keeping a level head and positive attitude
• To establish and maintain a good relationship with customers through open and interactive communication
• Follow communication procedures, guidelines, and policies
• Ask for any refreshment training to his/her supervisor if needed
• Creation of daily, weekly, monthly performance reports and analysis as requested

Qualifications for the Customer Service Associate:

• 1 to 2+ years of Customer Service experience, or a related field involving heavy phone call volume
• Good verbal communication, interpersonal and listening skills
• Ability to focus and maintain composure in all situations and when there is high call volume
• Good organizational skills and decision-making capabilities
• Resourcefulness and problem-solving skills
• STRONG knowledge of Zendesk, Salesforce, and CRM systems is a must

Education Requirements:

• Bachelors degree is preferred, but is not required

Benefits:

• Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)