Customer Service Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a fast-growing nutritional supplement company dedicated to helping people achieve optimal health through science-backed, high-quality products. They are passionate about empowering their customers with knowledge, transparency, and exceptional support at every step of their wellness journey. They are seeking a friendly, detail-oriented Customer Service Representative to join their team.

Salary/Hourly Rate:

$55k – $65k

Position Overview:

This Customer Service Representative will be the first point of contact for customers, providing knowledgeable, empathetic support and ensuring a best-in-class experience. You will help customers with product questions, order issues, subscription management, and general inquiries, while representing our brand’s commitment to wellness and integrity.

Responsibilities of the Customer Service Representative:

• Respond promptly to customer inquiries via email, chat, phone, and social media.
• Provide accurate information about products, ingredients, usage, and company policies (non-medical guidance only).
• Assist customers with order placement, returns, exchanges, refunds, and subscription adjustments.
• Troubleshoot delivery concerns and work with internal teams or shipping partners to resolve issues.
• Maintain customer records and update CRM systems with detailed notes.
• Identify recurring customer concerns and communicate insights to management to improve processes.
• Uphold brand voice and quality standards in all interactions.
• Contribute to support documentation such as FAQs, help articles, and internal knowledge bases.
• Meet or exceed key performance metrics such as response time, customer satisfaction, and resolution rate.

Required Experience/Skills for the Customer Service Representative:

• 1 – 3 years of experience in customer service, preferably in healthcare, wellness, supplements, or consumer goods.
• Excellent written and verbal communication skills with a friendly, professional tone.
• Strong problem-solving abilities and attention to detail.
• Comfortable navigating multiple software systems (CRM tools, order platforms, help desk software).
• Ability to work independently and adapt in a fast-paced, growing environment.
• Passion for health, nutrition, and customer experience.

Education Requirements:

• Bachelor’s degree is preferred. 

Benefits: 

• Competitive pay and benefits package.
• Opportunities for growth within a rapidly expanding company.
• Employee discounts on premium supplements and wellness products.
• Supportive, mission-driven team culture.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO