Customer Service Representative for Manufacturing

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a privately owned manufacturing company that specializes in the food and beverage industry. They are the leading provider in the industry, and have state-of-the-art facilities and customer application centers throughout the USA. Their team is now looking for a Customer Service Representative for Manufacturing.

Salary/Hourly Rate:

$24/hr – $26/hr

Position Overview:

The Customer Service Representative for Manufacturing will be the key liaison between customers, sales, logistics, and production teams, this position ensures a seamless experience across all customer touchpoints. The ideal candidate is highly organized, detail-oriented, and capable of working effectively in a fast-paced, collaborative environment. Success in this role requires strong organizational, analytical, and interpersonal skills, along with the ability to thrive in a fast-paced, high-pressure environment.

Responsibilities of the Customer Service Representative for Manufacturing:

• Review pricing, lead times, product availability, and shipping status to ensure accurate and timely order processing.
• Establish and maintain positive relationships with customers to enhance satisfaction and loyalty.
• Updae and manage customer information in the company’s CRM system.
• Respond promptly and professionally to emails, inquiries, and complaints, following up as necessary to ensure complete customer satisfaction.
• Review the open order report daily, notifying customers of any changes and addressing concerns proactively.
• Work closely with various teams to uphold and enhance our customer service standards.
• Collaborate with Sales Account Managers on pricing and specific requirements to ensure customer satisfaction and retention.
• Understand and manage international shipments and customs documentation, including obtaining freight quotes.
• Assist with document requests by liaising with the Regulatory Department.
• Initiate Return Authorizations or Credit Memos as necessary and follow up until resolution.
• Participate in the training of new customer service team members, sharing the best practices and insights.
• Record customer interactions, including inquiries, complaints, and actions taken.
• Track customer satisfaction levels and identify areas for improvement.
• Follow company guidelines and policies to ensure consistent customer service.

Required Experience/Skills for the Customer Service Representative for Manufacturing:

• Associate degree preferred and/or a commensurate amount of related work experience in a business-related field along with distribution/retail account experience.
• 3 to 5 years minimum Customer Service experience is a must.
• 3 to 5 years of office administrative experience is a must.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) is required.

Preferred Experience/Skills for the Customer Service Representative for Manufacturing:

• Prior experience in a manufacturing environment, particularly within the food and beverage industry, is highly preferred.
• Experience with ERP systems, especially Microsoft Business Central, is preferred.

Education Requirements:

• High school diploma.

Benefits:

• Medical.
• Dental.
• Vision.
• Life.
• EAP.
• Disability.
• 401(k) Match.
• Vacation.
• Holiday.
• Sick Time.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO