Customer Service & Order Entry Specialist

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a global manufacturing company dedicated to delivering exceptional service and innovative solutions. We are seeking a detail-oriented and proactive Customer Service & Order Entry Specialist to join their team. This is a contract role expected to last 6 – 8 months.

Salary/Hourly Rate:

$22/hr – $24/hr

Position Overview:

The Customer Service & Order Entry Specialist is responsible for managing the order process from inception to delivery. This role involves handling inquiries via phone and email, providing product information, and resolving issues to ensure a high level of customer satisfaction and retention. Applicants must have previous experience working in customer service for a manufacturing, logistics, or distribution company. This role offers the opportunity to work from home three days a week. 

Responsibilities of the Customer Service & Order Entry Specialist:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide detailed information about products and services to business clients. 
• Resolve customer issues and complaints efficiently and effectively.
• Develop and maintain strong relationships with key accounts. Identify opportunities to upsell and cross-sell products and services to existing clients. 
• Conduct regular follow-ups to ensure customer satisfaction and retention.
• Process orders accurately and promptly.
• Coordinate with other departments to ensure the timely delivery of products and services. Monitor order status and provide updates to customers as necessary.
• Maintain accurate and up-to-date records of customer interactions and transactions. Prepare regular reports on customer service activities, issues, and resolutions. 

Required Experience/Skills for the Customer Service & Order Entry Specialist:

• 1+ year of experience with customer service and order entry in manufacturing, logistics, or distribution.
• Experience documenting customer interactions and processing orders with ERP/CRM software.
• Comfortable assisting clients via phone (30 – 40 calls a day).
• Ability to handle complex issues and provide practical solutions.
• Strong multitasker.

Education Requirements:

• High school diploma or equivalent. 

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO